Frequently Asked Questions
For detailed answers or questions specific to your order, please contact us at firstname.lastname@example.org. Please allow 24-48 business hours for all email responses. Emails will be answered in the order they are received. We are closed on Saturday and Sundays.
Q: How long does it take for me to get my order?
A: Orders are fulfilled in 1-2 business days (we are closed on weekends). Generally, all orders are delivered in 3-5 business days depending on your location. For International orders, times may vary.
Q: Do you ship overnight or express?
A: Please contact us at email@example.com for custom shipping options. Additional rates may apply.
Q: I never received my package but the tracking information says delivered. What should I do?
A: Please double check the address that you provided on the order. Unfortunately, we are not responsible for packages that are lost. Once we ship out your order, the shipping carrier is responsible for the delivery of the package. We include a tracking number so you can track your package. If your package is lost, we can assist with filing a lost package claim for you - please contact us at firstname.lastname@example.org for further assistance.
Q: My juice was damaged in transit, what should I do?
A: On rare occasions, your order might be damaged in transit due to the shipping carrier. Please reach out to us at email@example.com within 24 hours you receive your package and include a photo of the damaged product.
Q: I received the incorrect product! How do we fix this?
A: We will be more than happy to correct this and switch the product to the CORRECT one you ordered! Please send us an email at firstname.lastname@example.org with a photo of what you received and we will reship it out to you.
Q: What is the return and exchange policy?
A: Unfortunately we do not offer any returns. If a bottle is unopened, please email us in 24 hours for an exchange. We do not accept exchanges for bottles that are already opened.
Q: Why was my order cancelled?
A: If your order has been cancelled, it might be due to incorrect information provided to us during checkout. Please contact us as soon as possible so we can look into the issue.
Q: Do you offer any juices with no nicotine?
A: All of our juices have a 0mg option, which contains no nicotine.
Q: Why did my juice come without a tin?
A: Tin packaging was released after Feb 2018. If you had made a purchase before Feb. 2018, please contact us and we can send you a tin!
Q: Why did my juice come with a yellow cap?
A: Due to packaging changes, your juice might come with a clear cap or a yellow cap. Both bottles are authentic products from us and does not affect the ejuice in any way, shape or form!